Payment Methods and Tax
We accept MasterCard, Visa, Solo, Delta, JCB and Switch. All orders are billed in pounds sterling (GBP) and prices include the UK's Value Added Tax (VAT) at 17.5%, where applicable. If you are shopping from North America or anywhere else, your credit card company will convert the total value of your order (including postage) to your card's / account's currency.
We do not charge for any item until it is about to be despatched.We also do not charge Sales Tax. (Miva Merchant shows this field on your order because it is American software.)

Site Security
Our web-site is hosted by a third party,Crystaltech, who assures us that our site is secure. We do not store your credit card details on our site, all financial transactions are handled by our Internet Merchant provider called WorldPay.
Transactions are processed by one of the UK's largest banks - the Royal Bank of Scotland.
Elizabeth Mills is responsible for security issues regarding this site and can help you with any enquiries you may have about them.
If you are concerned at all about using your credit card through our web-site you may phone us on +44 (0)207 836 2292 during our store's opening hours and we will happily take your order and payment details over the phone.

Order Confirmation
After you have entered your payment details, the final screen of the "Checkout" process will display your order number. Please make a note of this. Soon after, you should also receive an order confirmation from us by email, listing the items you ordered and the total value to be charged. (Subject to all items being in stock and postage being no more than £10.00)
Please check the order number quoted in your order confirmation email to confirm it is the same as the one you noted down, and contact us immediately if the numbers differ. Also please retain the order confirmation email until you have received your order in case you need to enquire about it or decide to cancel your order.
If you do not receive an order confirmation email from us within 24 hours of placing your order through our web-site, please phone us on +44 (0)207 836 2292 to confirm that we have received your order.

Back Orders
Occasionally, one of the items you have ordered may be out of stock. If this happens, we will email you within 3 days of receiving your order to let you know when we expect to have it back in stock again.
We will also ask whether you wish to have the remainder of your order sent or would prefer to wait until the entire order can be filled. You naturally have the option to cancel the item / order or change your order should you prefer not to wait. Backordered items are not charged to you until they are despatched.

Cancellation Rights
We want your shopping experience with us to be a pleasant one. Therefore, if you wish to cancel your order for any reason whatsoever we will be happy to refund you, provided you notify us within 7 working days of receiving the goods. You will be refunded within 30 days of cancellation of your order.
We ask only that perishable food items, sealed CDs and videos are returned to us unopened (unless you are returning them due to problems with them) and that product packaging for other items is also returned, if possible.
You can return items to us either by bringing them into our store in Covent Garden or by posting them to us. If you return items to us by post that have been incorrectly sent to you, we will of course reimburse you for the cost of postage. Please notify us if you are returning items so we know to expect them.
These terms do not affect your statutory rights. Any complaints should be addressed to Elizabeth Mills (liz@angloaustraliantrading.co.uk) who will acknowledge your complaint within 5 working days.

Complaints Procedure
We aim to provide our customers with a high level of service, but we appreciate that there is always room for improvement. If for any reason you wish to make a complaint, please contact us, providing us with details about the nature of your complaint.
 We promise to acknowledge your complaint within 5 working days of receipt and to provide you with a likely timescale for resolving the dispute. Throughout, we promise to keep you informed of progress in dealing with your complaint.
We hope you will find our complaints process to be both fair and effective: all complaints are dealt with in confidence directly by Elizabeth Mills, the store owner. Elizabeth also closely monitors the nature and level of complaints and the effectiveness of the complaints process itself, to help improve the quality of all services provided to future customers.